These Terms and Conditions define the rules for purchasing products through the La Włosy online store operating at https://lawlosy.pl/, hereinafter referred to as the “Store”.

SECTION I
Order Placement and Processing

  1. The Store sells products via the Internet.
  2. Orders are accepted through the Store’s website 24 hours a day, 7 days a week.
  3. Orders may be placed by persons over 13 years of age. Persons under 18 years of age may place orders only with the consent of their legal guardian.
  4. Orders may be placed by:
  • creating a Customer Account,
  1. After placing an order, the Customer receives an automatic order confirmation sent to the provided e-mail address.
  2. Confirmation of receiving the order does not constitute conclusion of the sales agreement.
  3. Order processing begins after the order has been correctly placed.
  4. After shipment, the Store sends the Customer an e-mail confirming dispatch.
  5. If multiple products are ordered, the Customer may receive separate shipment confirmations.
  6. VAT invoices or fiscal receipts are issued for orders.

SECTION II
Product Prices and Delivery Costs

  1. All prices displayed in the Store are expressed in Polish zloty (PLN) and include VAT.
  2. The Store reserves the right to:
  • change product prices,
  • introduce new products,
  • remove products from the offer,
  • organize and cancel promotions, without affecting the acquired rights of Customers.
  1. Information about delivery costs is displayed during the ordering process and depends on:
  • the selected delivery method,
  • the type of product,
  • the delivery country.
  1. Delivery costs are added to the price of the ordered products.
  2. In the case of international delivery, shipping costs may vary depending on the destination country.

SECTION III
Payment Methods and Deadlines

  1. The following payment methods are available in the Store:
  • cash on delivery,
  • card payment,
  • online bank transfer,
  • other payment methods available during checkout.
  1. If online payment is selected, the Customer is obliged to complete the payment through the selected payment operator.
  2. If cash on delivery is selected, the Customer is obliged to pay upon receiving the parcel.
  3. Failure to complete payment may result in cancellation of the order.

SECTION IV
Order Processing and Delivery Time

  1. Orders are processed on business days.
  2. The order preparation time is usually up to 24 hours from payment confirmation or confirmation of a cash-on-delivery order.
  3. Delivery time depends on the selected carrier and destination country and usually ranges from 1 to 5 business days.
  4. The Store is not responsible for delays caused by the carrier or circumstances beyond the Store’s control.
  5. Orders are shipped to the address provided by the Customer during checkout.

SECTION V
Right of Withdrawal from the Contract (Product Returns)

  1. Returned products should be sent to:

La Włosy Dzianis Lahuta
Staropolska 53/7
80-180 Kowale
Phone: +48 793 181 250
e-mail: lahutadzianis@gmail.com

  1. If the Customer wishes to exchange a product, the current product should be returned and a new order should be placed.
  2. In accordance with the Act of 30 May 2014 on Consumer Rights, the Customer has the right to withdraw from a sales contract concluded through the Store within 14 days without giving any reason.
  3. The withdrawal period expires after 14 days from the date the Customer or a third party indicated by the Customer receives the product.
  4. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by means of an explicit statement sent electronically or in writing.
  5. To meet the withdrawal deadline, it is sufficient to send the notice before the expiry of the 14-day period.
  6. The returned product should be sent back no later than 14 days from the date of notifying the withdrawal from the contract.
  7. In the event of withdrawal from the contract, the Seller shall refund all payments received from the Customer, including the delivery cost corresponding to the cheapest standard delivery method available for the given order.
  8. The refund shall be made no later than within 14 days from receiving the withdrawal statement.
  9. The Seller may withhold the refund until the returned product is received or proof of shipment is provided.
  10. The cost of returning the product to the Seller shall be borne by the Customer unless applicable law provides otherwise.
  11. The Customer is responsible for any reduction in the value of the product resulting from using it beyond what is necessary to establish its nature, characteristics, and functioning.
  12. To facilitate the return process, the Seller recommends attaching the return form available on the Store’s website in the “Returns and Exchange” section. The absence of the form does not limit the Customer’s right to withdraw from the contract.
  13. The Seller reserves the right to verify the condition of the returned product before issuing a refund.
  14. If the parcel is received with visible damage to the packaging, the Customer should, where possible, prepare a damage report in the presence of the carrier and immediately contact the Seller.

SECTION VI
Product Compliance and Complaints

  1. All products available in the Store are original.
  2. A Customer acting as a Consumer has the right to report non-compliance of the product with the contract in accordance with applicable law.
  3. The Store is liable for any non-compliance of the product with the contract existing at the time of delivery and revealed within two years from the date the product was delivered to the Customer.
  4. A product is considered compliant with the contract if, in particular, it:
  • matches the description provided by the Seller,
  • is suitable for the purposes for which products of this kind are normally used,
  • has the typical characteristics and properties of such products.
  1. If the product is not compliant with the contract, the Customer may request:
  • replacement of the product,
  • repair of the product,
  • price reduction,
  • withdrawal from the contract, in accordance with applicable law.
  1. Complaints may be submitted electronically or in writing.
  2. The complained product should be sent to:

La Włosy Dzianis Lahuta
Staropolska 53/7
80-180 Kowale
Phone: +48 793 181 250
e-mail: lahutadzianis@gmail.com

  1. Complaints are processed within up to 14 days from receiving the complained product or complaint notification.
  2. If the complaint is accepted, the Seller shall reimburse the justified return shipping costs.
  3. Parcels sent cash on delivery will not be accepted.

SECTION VII
Out-of-Court Complaint Resolution and Claims Procedures

  1. A Customer acting as a Consumer has the right to use out-of-court methods for handling complaints and pursuing claims in accordance with applicable law.
  2. Detailed information regarding out-of-court dispute resolution methods is available on the websites of:
  • the Office of Competition and Consumer Protection (UOKiK),
  • Provincial Inspectorates of Trade Inspection,
  • municipal and district consumer ombudsmen.

SECTION VIII
Order Cancellation by the Customer

  1. The Customer may cancel an order until the order has been forwarded for processing or shipment.
  2. To cancel an order, the Customer should immediately contact the Seller by e-mail or phone.
  3. The Store reserves the right to refuse cancellation if the order has already been forwarded for processing or shipped.

 

SECTION IX
Uncollected Parcels

  1. If the Customer fails to collect the parcel and it is returned to the Seller, the Seller reserves the right to reduce the refund amount by the actual shipping and return costs incurred, in accordance with applicable law.
  2. At the Customer’s request, the parcel may be resent after prior payment of the reshipping cost.
  3. The Customer is obliged to provide correct shipping details. In the event of incorrect or incomplete data resulting in the return of the parcel, the Customer shall bear the cost of reshipping.

SECTION X
Final Provisions

  1. Information presented on the Store’s website does not constitute an offer within the meaning of the Civil Code provisions, but an invitation to conclude a contract.
  2. By accepting these Terms and Conditions, the Customer agrees to receive:
  • VAT invoices,
  • fiscal receipts,
  • corrective invoices, electronically to the provided e-mail address in PDF format.
  1. The Customer declares that the provided e-mail address is the proper address for receiving electronic documents related to order processing.
  2. Recording, securing, and making available the essential provisions of the concluded agreement is carried out by sending sales documents electronically to the Customer.
  3. The sales agreement is concluded in accordance with Polish law and in the Polish language.
  4. In the case of delivery outside Poland, delivery costs and available delivery methods may vary depending on the destination country.
  5. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular:
  • the Civil Code,
  • the Consumer Rights Act,
  • other applicable legal provisions.
  1. The Store reserves the right to amend these Terms and Conditions without infringing the rights acquired by Customers before the amendments enter into force.
  2. Amendments to the Terms and Conditions become effective upon publication on the Store’s website.
  3. These Terms and Conditions are effective from 08.05.2026.

 

Seller Information

La Włosy Dzianis Lahuta
Staropolska 53/7
80-180 Kowale

NIP: 5842810417
REGON: 520401593

E-mail: lahutadzianis@gmail.com
Phone: +48 793 181 250