Returns & Exchange

You have 14 days from receiving your order to request a return.

How to make a return?

  1. Inform us about the return by e-mail.
  2. Fill out the return form below (recommended).
  3. Send the product back within 14 days from notifying us about the return.

Return address:
La Włosy Dzianis Lahuta
Staropolska 53/7
80-180 Kowale
Phone: +48 793 181 250
E-mail: lahutadzianis@gmail.com

Important information:

  • The Customer bears the cost of returning the product.
  • Refunds are processed within 14 days from receiving the return request.
  • The Seller may withhold the refund until the returned product or proof of shipment is received.
  • The product should not show signs of use beyond what is necessary to check its nature and functionality.

Product exchange
If you would like to exchange a product, please return the current order and place a new order for the desired product.

Uncollected parcels
If a parcel is not collected and is returned to the sender, the following options are available:

  • reshipping after payment of the reshipping cost,
    or
  • refund reduced by the actual shipping and return costs incurred.

Return form: Formularz zwrotu